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NITDA promises to improve service delivery

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By Abiodun Okunloye

Customers' feedback could improve the agency's service delivery - NITDA.

During the National Information Technology Development Agency’s (NITDA) first Customer Engagement event, which was held at the eGovernment Training Centre in Kubwa, Abuja, the agency’s pledged to look for ways to improve the service it gives to its customers in order to live up to its core values of putting them first. Kashifu Inuwa, the Agency’s Director General, represented by Mr. Bernard Ewah, the agency’s Acting Director of eGovernment Development and Regulations, made the promise and said that getting feedback from its customers on the agency’s activities will not only assist the agency in realizing what the services mean to them, but it would also enable them to improve delivery better services.

According to what he said, the mandate of the National Information Technology Development Agency (NITDA) requires that the agency ensure that the public, which includes institutions of government, individuals, and businesses, can utilize technology to advance their individual and collective goals. aspirations and also promote the wellbeing of the society. Inuwa provided insights into the influence that certain services have had on the country’s economy while simultaneously emphasizing the agency’s commitment to delivering exceptional service to its clients.

The ICT impact has increased the country’s growth and productivity.

Until now, NITDA has approved 272 projects for 70 Federal Public Institutions (FPIs) and 300 projects for 81 different organizations. He said that this has resulted in savings of N10.6 billion for the Federal Government. A key factor in the development of the IT clearance process, he said, is the ability to increase the impact of ICT projects, and he added that using technology to boost the quality of government services will make it easier for government workers to do their jobs effectively and for residents to get the help they need in a timely manner. Another service the NITDA has been providing citizens is the registration of information and communication technology enterprises; the NITDA has received 1,298 applications since its founding and registered 1,168 of them.

This agency is dedicated to bettering its service delivery, he assured clients, while encouraging them to make use of all the information available on its website and social media platforms. They have implemented new procedures to enhance the quality of their services, and he is pleased to let people know that these systems are currently undergoing an upgrade. He ultimately determined that once their platforms are fully upgraded by the end of the first quarter of next year, they will be able to resolve some of the areas causing delays and begin issuing electronic certificates.

Satisfactory work done so far by NITDA receives commendations.

Mrs. Nnenna Akajemeli, the National Coordinator of SERVICOM, represented by Mrs. Ngozi Akinbodewa, the Commission’s operations team lead, expressed her contentment with the work NITDA has done up until that point. She emphasized the need to receive comments from both internal and external stakeholders to improve service delivery and applauded NITDA’s outstanding performance in this area. She asserted to be their customer because she had signed up for IT Clearance and could now provide comments on how user-friendly the portal was. At NITDA, she noted, a lot of effort is put into ensuring that services are provided efficiently.

Prior to that, Mrs. Tariundu Ndoni, the Nodal Officer of the Agency’s SERVICOM Unit, expressed her gratitude to the DG for his support of the Unit. She advocated for in-person interactions, citing their capacity to create a more open environment where customers could provide feedback on the quality of services they received. She also mentioned that they hope the customers will be completely open and honest about their requirements so that they may be adequately assessed and met.

NITDA debunk the circulating Investment Fund Program news.

Moreover, in regards to investment news going around, the NITDA has announced that it has no ties to the National Startup Investment Fund Program, according to a statement from the head of corporate affairs and external relations, Mrs. Hadiza Umar. According to NITDA, an Investment Fund Program called “National Startup Investment Fund Program” allegedly from the Federal Government and encouraging Nigerian individuals and entrepreneurs to apply caught their notice. They hereby inform the public that, contrary to what the website claims, the Federal Government is not associated with this program. NITDA also advised Nigerians only to visit official government agency websites to verify award schemes and investment fund programs.

Related Link

NITDA: Website

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