Ask Nigeria - Your Nigerian News Community

728 x 90

NITDA promises to improve service delivery

NITDA promises to improve service delivery
Photo by Luca Bravo- Ask Nigeria

Customers’ feedback could improve the agency’s service delivery – NITDA.

During the National Information Technology Development Agency’s (NITDA) first Customer Engagement event, which was held at the eGovernment Training Centre in Kubwa, Abuja, the agency’s pledged to look for ways to improve the service it gives to its customers in order to live up to its core values of putting them first. Kashifu Inuwa, the Agency’s Director General, represented by Mr. Bernard Ewah, the agency’s Acting Director of eGovernment Development and Regulations, made the promise and said that getting feedback from its customers on the agency’s activities will not only assist the agency in realizing what the services mean to them, but it would also enable them to improve delivery better services.

According to what he said, the mandate of the National Information Technology Development Agency (NITDA) requires that the agency ensure that the public, which includes institutions of government, individuals, and businesses, can utilize technology to advance their individual and collective goals. aspirations and also promote the wellbeing of the society. Inuwa provided insights into the influence that certain services have had on the country’s economy while simultaneously emphasizing the agency’s commitment to delivering exceptional service to its clients.

The ICT impact has increased the country’s growth and productivity.

Until now, NITDA has approved 272 projects for 70 Federal Public Institutions (FPIs) and 300 projects for 81 different organizations. He said that this has resulted in savings of N10.6 billion for the Federal Government. A key factor in the development of the IT clearance process, he said, is the ability to increase the impact of ICT projects, and he added that using technology to boost the quality of government services will make it easier for government workers to do their jobs effectively and for residents to get the help they need in a timely manner. Another service the NITDA has been providing citizens is the registration of information and communication technology enterprises; the NITDA has received 1,298 applications since its founding and registered 1,168 of them.

This agency is dedicated to bettering its service delivery, he assured clients, while encouraging them to make use of all the information available on its website and social media platforms. They have implemented new procedures to enhance the quality of their services, and he is pleased to let people know that these systems are currently undergoing an upgrade. He ultimately determined that once their platforms are fully upgraded by the end of the first quarter of next year, they will be able to resolve some of the areas causing delays and begin issuing electronic certificates.

Satisfactory work done so far by NITDA receives commendations.

Mrs. Nnenna Akajemeli, the National Coordinator of SERVICOM, represented by Mrs. Ngozi Akinbodewa, the Commission’s operations team lead, expressed her contentment with the work NITDA has done up until that point. She emphasized the need to receive comments from both internal and external stakeholders to improve service delivery and applauded NITDA’s outstanding performance in this area. She asserted to be their customer because she had signed up for IT Clearance and could now provide comments on how user-friendly the portal was. At NITDA, she noted, a lot of effort is put into ensuring that services are provided efficiently.

Prior to that, Mrs. Tariundu Ndoni, the Nodal Officer of the Agency’s SERVICOM Unit, expressed her gratitude to the DG for his support of the Unit. She advocated for in-person interactions, citing their capacity to create a more open environment where customers could provide feedback on the quality of services they received. She also mentioned that they hope the customers will be completely open and honest about their requirements so that they may be adequately assessed and met.

NITDA debunk the circulating Investment Fund Program news.

Moreover, in regards to investment news going around, the NITDA has announced that it has no ties to the National Startup Investment Fund Program, according to a statement from the head of corporate affairs and external relations, Mrs. Hadiza Umar. According to NITDA, an Investment Fund Program called “National Startup Investment Fund Program” allegedly from the Federal Government and encouraging Nigerian individuals and entrepreneurs to apply caught their notice. They hereby inform the public that, contrary to what the website claims, the Federal Government is not associated with this program. NITDA also advised Nigerians only to visit official government agency websites to verify award schemes and investment fund programs.


Related Link

NITDA: Website

The content on AskNigeria.com is given for general information only and does not constitute a professional opinion, and users should seek their own legal/professional advice. There is data available online that lists details, facts and further information not listed in this post, please complete your own investigation into these matters and reach your own conclusion. AskNigeria.com accepts no responsibility for losses from any person acting or refraining from acting as a result of content contained in this website and/or other websites which may be linked to this website.

Fact-Checking Tool – Snopes.com

0 0 votes
Rate This Article
22 comments
22 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Abusi
Member
9
3 months ago

I hope NITDA complies and do as they have said. Their service deliveries needs to be up to par. Technology services is very sacrosanct to make our works easy, so they should be reliable.

Member
8
3 months ago

The National Information Technology Development Agency (NITDA) must ensure that government institutions, individuals, and enterprises may use technology to achieve their aims and improve society.

Member
8
3 months ago

Regulations promised that consumer feedback would help the agency understand what its services mean to customers and improve service delivery.

Member
8
3 months ago

An official reassured customers that the agency was constantly working to improve its service and urged them to take advantage of the agency’s online resources.

Member
8
3 months ago

Some of the issues delaying the issuance of electronic certificates will be resolved after their platforms are fully modernized

Member
9
3 months ago

NITDA I hope they really working feed backs gotten from customers in order to improve onservices they offer to people,because ICT is so pramount to development of any nation.

Member
9
3 months ago

A good one…Technology will boost the quality and make it easy govt services or workers to do their jobs effectively. The ICT projects should be distributed wisely because some offices might not be worthy of one!

Member
8
3 months ago

The agency should not cease in any effort to enable them to improve providing better services to the populace while also exercising its mandate.

Member
8
3 months ago

.

Last edited 3 months ago by Kazeem1
Member
8
3 months ago

To remain true to its ideals of prioritizing its consumers, the agency has promised to pursue methods to enhance the quality of service it provides to them.

Member
8
3 months ago

The agency can learn more about the significance of the services it provides to its clients by soliciting feedback on those services from those clients.

Member
8
3 months ago

technology can help businesses progress both their individual and their group aims. firms can use this technology. dreams and also work toward advancing the general well-being of society

Member
8
3 months ago

the impact that particular services have had on the economic climate of the country, while also highlighting the agency’s dedication to providing great service to each and every one of its customers.

Member
8
3 months ago

The NITDA has also been assisting locals by registering ICT businesses; greater progress may be made in this area if more new ideas were implemented.

Member
8
3 months ago

NITDA recommended Nigerians to exclusively visit the official websites of government agencies when verifying award schemes and investment fund programs; we should pay attention to this recommendation.

Member
9
3 months ago

This customer feedback will help the agency to know where to improve and what they are lacking so to put more effort. With this services delivery it will improved the service alot

Member
9
3 months ago

Customers’ feedback could improve the agency’s service delivery. Customers feedback is very paramount to improve the ITC for a better development of a country

Member
8
3 months ago

Depending on customer’s feedback is a wise decision by the management of NITDA to improve service delivery. It helps to sharpen way of delivery services to would be customers.

Member
8
3 months ago

It will be of great advantage if the management can rely on customer’s feedback to improve their delivery services to future costumes.

Member
10
3 months ago

Lots still need to be done concerning the improvement of service by NITDA because ICT brought lots of development to the country in term providing jobs to citizens and also help by increase the country revenue.

Member
8
3 months ago

The National Information Technology Development Agency (NITDA )’s mandate calls for the organization to make sure that the general public, which includes governmental organizations, private citizens, and corporate entities, may use technology to achieve their own and society’s objectives.

Member
8
3 months ago

The ability to increase the impact of ICT projects, he said, is a crucial component in the growth of the IT clearance process. He also stated that employing technology to improve the quality of government services will make it simpler for government employees to perform their tasks efficiently.

0 0 votes
Rate This Article